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Customer Support Representative

Fort Worth, Texas

If you thrive in a culture of innovation and cutting-edge manufacturing tech, then this is the job for you. SmartCap has an immediate career opportunity for a Customer Support Representative in its Fort Worth production facility. Competitive candidates will have experience with technical customer support, preferably in a manufacturing environment.

Key skills include:

  • Technical customer service experience preferred
  • High School diploma or equivalent experience

Preferred Qualifications:

  • Proficient on Microsoft Office programs and keyboarding, specifically Outlook
  • Experience in Automotive Aftermarket a plus

Required competencies include:

  • Detail orientated
  • Organizational and process skills
  • Effective verbal and written communication skills
  • High level of interpersonal skills to work effectively with others
  • High level of analytical ability where problems are complex required
  • Ability to learn in a fast-paced environment required
  • High level of mechanical aptitude
  • A desire to learn new technologies and motivation to go above and beyond minimum requirements

Primary job responsibilities include:

  • This individual will be responsible for taking inbound and making outbound calls, responding to emails and otherwise providing technical support to customers
  • Remaining knowledgeable of existing and new products and accessories
  • Providing testing support, product overview and basic technology instructions
  • Responding to warranty inquires, replacements or return requests, and helps refine the warranty process
  • May be called on to assist the shipping department with parts inventory replenishment, packaging and shipping replacement parts
  • Performing product overviews and communicating to the proper department
  • Occasional travel to customer locations and trade events

SmartCap is an equal opportunity employer, with highly competitive wages and benefits, training and development opportunities, and a welcoming and innovative culture. Apply online or email your resume to