Customer Support Representative

Fort Worth, Texas

If you thrive in a culture of innovation and cutting-edge manufacturing tech, then this is the job for you. SmartCap has an immediate career opportunity for a Customer Support Representative in its Fort Worth production facility. Competitive candidates will have experience with technical customer support, preferably in a manufacturing environment.

Key skills include:

• Technical customer service experience preferred
• High School diploma or equivalent experience

Preferred Qualifications:

• Proficient on Microsoft Office programs and keyboarding, specifically Outlook
• Experience in Automotive Aftermarket a plus

Required competencies include:

• Detail orientated
• Organizational and process skills
• Effective verbal and written communication skills
• High level of interpersonal skills to work effectively with others
• High level of analytical ability where problems are complex required
• Ability to learn in a fast-paced environment required
• High level of mechanical aptitude
• A desire to learn new technologies and motivation to go above and beyond minimum requirements

Primary job responsibilities include:

• This individual will be responsible for taking inbound and making outbound calls, responding to emails and otherwise providing technical support to customers
• Remaining knowledgeable of existing and new products and accessories
• Providing testing support, product overview and basic technology instructions
• Responding to warranty inquires, replacements or return requests, and helps refine the warranty process
• May be called on to assist the shipping department with parts inventory replenishment, packaging and shipping replacement parts
• Performing product overviews and communicating to the proper department
• Occasional travel to customer locations and trade events

SmartCap is an equal opportunity employer, with highly competitive wages and benefits, training and development opportunities, and a welcoming and innovative culture. Apply online or email your resume to careers@rsismartcap.com.